Legal - Terms and conditions for Vuelo's Referral Program

The Referral Program of Vuelo is provided by LV 001 Limited ("Vuelo" or "we") and is governed by these Terms and Conditions ("Terms"). You can access the most current version of these Terms on our website at any time. By taking part in the Vuelo Referral Program (the "Program"), you agree to these Terms.

General

To fulfill the "Referral Requirements," the Advocate must:

1. Access their individual referral invite ("Referral Invite") located in the referrals section of their account within the Vuelo mobile app.
2. Adhere to the provided instructions to share the Referral Invite with a Referred Consumer, utilizing their preferred communication method. It is important that the Referred Consumer is either a personal family member, friend, and/or acquaintance of the Advocate, who is a resident of the UK, at least 18 years old, and possesses full legal capacity to enter into a contract.
3. Abide by all pertinent laws concerning the transmission of electronic communications, including obtaining consent from the Referred Consumer before sending any communication whenever feasible.
4. Refrain from disseminating their Referral Invite through mass email distributions or in public domains (online or otherwise) where the audience could potentially encompass individuals who are not family members, personal friends, or acquaintances.
5. Avoid referring themselves to the Program or employing a duplicate email address.

And the Referred Consumer must:

To be considered eligible for participation, an individual must:

1. Be a resident of the United Kingdom, be of at least 18 years of age, and possess the full legal capacity required to engage in a contract.
2. Have not previously established an account or utilized the Vuelo app (whether through web or native means).
3. Before the conclusion of the Promotional Period, follow the Referral Invite link shared by the Advocate and confirm their participation by entering their email address on the Referral Invite page.
4. Download the Vuelo mobile app and complete the login process, selecting the United Kingdom as their designated market. The email address provided on the Referral Invite page should be used for logging in.
5. Initiate a first "Eligible Purchase" within the app within 14 days from accepting the Advocate's Referral Invite, as delineated in step 3. An "Eligible Purchase" refers to a transaction with a minimum value of 250 GBP, utilizing a Vuelo payment method. This excludes purchases of gambling services and gift cards.
6. Make an initial payment or installment towards a purchase executed through a Vuelo payment method.

Rewards

• Should a referral align with the Referral Requirements, the Advocate shall receive a 25 GBP account credit vouncher, while the Referred Consumer shall be granted a 25 GBP account credit vouncher (dispatched to the email address associated with the Advocate's/Referred Consumer's Vuelo account) ("Reward").
• The Advocate holds the entitlement to receive a maximum of ten (10) Rewards in total. This signifies that the Advocate can initiate multiple referrals but shall not be eligible for more than ten (10) Rewards. As for the Referred Consumer, they are solely eligible for one (1) Reward, applicable solely to their initial use of the Vuelo app. Upon creating their account, Referred Consumers can transition into the role of Advocates, becoming subject to the same regulations that apply to Advocates.
• Rewards shall be applied no later than 30 days subsequent to the fulfillment of all Referral Requirements.
• Electronic rewards will be conveyed to the email address employed during the creation of the recipient's Vuelo account. In instances where delivery encounters setbacks through any mode, Vuelo will abstain from subsequent delivery attempts, and any corresponding Reward may be annulled.

Our liability

• We recognize that the laws of specific jurisdictions may impose terms, conditions, or warranties into contracts for the provision of goods or services that are non-excludable.

• Advocates and Referred Consumers may possess rights under the Consumer Rights Act 2015 and other consumer protection legislation in the UK, which Vuelo cannot exclude or limit. These Terms do not seek to exclude or limit such statutory rights in any manner.

• Rewards will not be accessible beyond the Promotional Period unless Vuelo specifies otherwise. It is your responsibility to ensure that both you and the Referred Consumer fulfill the Referral Requirements within the confines of the Promotional Period.

• We hold accountability for foreseeable loss or damage resulting from our actions. If we fail to meet our obligations to you as stipulated in these Terms, we assume responsibility for losses or damages that are reasonably foreseeable consequences of our breach or negligence. However, we do not take responsibility for loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an evident outcome of our breach or if it was contemplated by both parties at the time of contract formation based on these Terms.

• We are not liable for business-related losses. You agree not to employ the program or any app features for commercial, business, or resale purposes. Consequently, we hold no liability for any loss of profit, business interruption, or missed business opportunity.

• We are not accountable for circumstances beyond our control. Except where liability cannot be excluded or limited by law, we assume no responsibility or liability for: (a) fraudulent or inaccurately constructed accounts; (b) technical malfunctions or other failures of devices utilized in the program's operation; (c) inaccessibility or unavailability of networks, wireless services, the Internet, and websites; or (d) matters lying beyond reasonable control.

• We do not exclude or limit our liability in cases where it would be unlawful to do so. Hence, we do not in any manner exclude or limit our liability under or in connection with any contract formed based on these Terms for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) matters for which excluding or attempting to exclude our liability would be illegal.

• Vuelo retains the right to disqualify any Vuelo user with overdue balances from acquiring Rewards via the Program. Vuelo prioritizes the development of sound financial practices and discourages consumers from assuming more debt than they can feasibly repay. Additionally, if we ascertain that the Advocate has shared the Referral Invite link in a manner that encourages individuals beyond the Advocate's friends/acquaintances to enroll, Vuelo may, at its discretion, disqualify the Advocate from Program participation and invalidate any successful referrals.

Personal data and communications

Please review the Vuelo Privacy Policy meticulously to understand the methods by which Vuelo gathers, employs, and reveals information pertaining to customers. This includes insights into how to modify or amend your personal information and how we engage in communication with you. Any personal details provided in relation to the Program will be employed, shared, and retained as outlined in the Privacy Policy.

Governing law

These Terms (including any disputes or claims that are not based on a contract and arise from them) are regulated by and will be interpreted following the laws of England and Wales. In any lawsuit or other legal proceeding concerning any aspect or matter associated with these Terms, you agree to the non-exclusive authority of the courts of England and Wales, even if you possess the right as a consumer to present any disputes related to this program to the courts and jurisdiction of your habitual place of residence. If you reside in Northern Ireland or Scotland, you may also initiate legal action in your local courts.

Complaints

To address complaints, please refer to the information accessible at www.getvuelo.com. By utilizing our Service, you provide consent and agreement for Vuelo to furnish all communication pertaining to complaints electronically. In the event of a grievance directed towards Vuelo, you can register your complaint through Vuelo's Customer Service webpage, either by utilizing the chat function or by calling us at (+44) 020 4587 9437. Our objective is to handle all complaints promptly, efficiently, and with a constructive approach. If your complaint remains unresolved to your satisfaction, there are instances where you might have the option to escalate your complaint to the Financial Ombudsman Service. You can reach them by dialing 0800 023 4567 or by using the online form found at https://www.financial-ombudsman.org.uk/contact/index.html. Alternatively, you can write to them at Exchange Tower, Harbour Exchange, London, E14 9SR.